Warranty service for Ecotec automatic samplers
We provide a guarantee for the full range of services and equipment, both of our own production and that of other manufacturers, supplied to the customer.
The warranty period for the provision of services and equipment is usually at least 1 year for the main equipment of own production, and in some cases this period may be extended.
The warranty for equipment supplied by third-party manufacturers is determined by the terms specified in the passports of this equipment.
During the warranty period, we undertake to repair equipment that is out of order or has defects.
Warranty repairs are covered for equipment that has failed for any reason, except in cases of intentional damage or violation of operating rules, as well as due to force majeure, such as lightning strikes, flooding, etc.
Warranty service is carried out after all installation and commissioning work has been completed.
The existing mobile service department ensures prompt response to customer requests. Warranty service usually covers the repair or replacement of devices if they show defects that are not related to wear and tear or improper use.
If you have one of our automatic samplers and have any problems with its operation, please check the warranty first and contact us for any service or repair.